Tim Gan Math Learning Centre — Terms and Conditions

Use of Our Platform

• Tim Gan Math Learning Centre uses its web application as the main platform for managing 1-to-1 tuition lessons, including scheduling, lesson records, lesson credits, invoices, payment status, and parent/student account information.

• Parents, guardians, and students are responsible for keeping their account information accurate and checking the platform for lesson credit balance, payment status, scheduled lessons, and notices from the centre.

• By enrolling in 1-to-1 tuition lessons, you agree that the platform records maintained by Tim Gan Math Learning Centre will be used as the reference for lesson credits, lesson attendance, payment status, and outstanding amounts.

Lesson Credits and Prepayment

• All 1-to-1 tuition lessons operate on a prepaid lesson credit basis.

• Lesson credits must be purchased and successfully reflected in the student's account before lessons are conducted.

• A scheduled lesson will only proceed if the student has sufficient available lesson credits before the lesson starts.

• If there are no credits or insufficient credits in the student's account, Tim Gan Math Learning Centre and/or the assigned tutor may pause, postpone, or cancel the lesson. The tutor is not required to conduct a lesson when sufficient credits are not available.

• Parents/guardians are responsible for topping up credits in advance. Making payment shortly before a lesson does not guarantee that the lesson can proceed if the payment has not been confirmed or reflected in the system.

Online Payments

• Payments may be made through the payment methods made available by Tim Gan Math Learning Centre, including PayNow, credit card, or other supported online payment methods shown on the platform.

• A payment is considered completed only when it has been successfully received, verified, and reflected in the student's lesson credit balance.

• For PayNow payments, parents/guardians may be required to submit the correct payment reference or proof of payment. Credits may only be added after the payment has been matched and verified.

• For credit card payments, payment is subject to approval by the relevant payment processor, card issuer, or bank. Failed, reversed, disputed, or chargeback transactions may result in lesson credits being withheld, removed, or suspended.

• Any bank charges, card fees, foreign transaction fees, or payment processing charges imposed by your bank, card issuer, or payment provider are your responsibility unless otherwise stated by Tim Gan Math Learning Centre.

No Credits, No Lesson

• It is the parent/guardian's responsibility to ensure that the student has sufficient lesson credits before each scheduled 1-to-1 lesson.

• If the account has no credits or insufficient credits, the lesson will not be conducted unless Tim Gan Math Learning Centre gives written approval as an exception.

• If a lesson is paused, postponed, or cancelled due to insufficient credits, Tim Gan Math Learning Centre is not responsible for reserving the same tutor, date, time, or lesson slot.

• Repeated failure to maintain sufficient credits may result in suspension or termination of 1-to-1 lesson arrangements.

Lesson Scheduling

• Lessons are arranged directly between the tutor and student/parent, allowing flexibility where possible.

• All lesson timings are subject to tutor availability and confirmation by Tim Gan Math Learning Centre.

• Any changes to lesson timing must be mutually agreed upon in advance.

• Tim Gan Math Learning Centre may update the lesson schedule, tutor assignment, or platform records where necessary for operational reasons.

Cancellations and Rescheduling

• A minimum of 24 hours' notice is required for all cancellations or requests to reschedule.

• Cancellations made less than 24 hours before the scheduled lesson will be charged in full and the relevant lesson credit may be deducted.

• For urgent or unforeseen situations such as illness, supporting documents such as a medical certificate may be requested for fee waiver consideration.

• Rescheduling is subject to tutor availability and may not always be possible within the same week.

• If Tim Gan Math Learning Centre or the assigned tutor cancels or reschedules a lesson, the lesson credit will not be deducted, or will be restored where applicable.

Credit Validity, Refunds, and Adjustments

• Unused prepaid lesson credits are non-refundable unless special approval is granted by Tim Gan Math Learning Centre.

• Tim Gan Math Learning Centre may correct, adjust, add, remove, or reinstate lesson credits where there has been an administrative error, payment error, failed transaction, duplicate payment, disputed payment, or incorrect lesson record.

• Lesson credits are not transferable to another student or family account unless approved by Tim Gan Math Learning Centre.

Termination or Suspension of Lessons

• Tim Gan Math Learning Centre may suspend, discontinue, or terminate 1-to-1 lessons if a student or parent/guardian frequently cancels, reschedules, fails to maintain sufficient credits, fails to make payment, or breaches these Terms and Conditions.

• This policy ensures fairness to tutors, protects reserved lesson slots, and maintains continuity in the student's learning experience.

General Provisions

• By enrolling in 1-to-1 lessons, the student and/or parent/guardian agrees to abide by all terms stated above.

• Tim Gan Math Learning Centre reserves the right to update or revise these Terms and Conditions when necessary. Updated terms may be communicated through the platform, email, WhatsApp, or other official communication channels.

• Continued booking, attendance, or use of 1-to-1 tuition lessons after updated terms are communicated will constitute acceptance of the updated terms.

1. Lesson Structure & Attendance

• Each term follows the academic calendar planned by Tim Gan Math, comprising regular weekly lessons.

• Students are encouraged to attend all scheduled lessons to keep up with the course progression.

• If a student misses a class, the lesson will not be refunded or rescheduled, but the student will receive:

  • Access to the lesson recording (where available);

  • The corresponding lesson materials via the Online Learning Portal; and

  • The option to attend another class covering the same topic within the same week, subject to seat availability.

2. Revision & Head-Start Programmes

• Term fees may include special modules such as Mid-Year Exam (MYE), Preliminary, or A-Level Revision Programmes.

• Students who opt out of these revision components will not be provided with recordings, booklets, or online access for those sessions.

• The JC2 Head-Start Programme is conducted in October and November of the JC1 year to prepare students for JC2 topics.

  • The October/November JC2 Headstart Programme is part of the JC1 Term 4 programme and is included in the Term 4 fees. It cannot be excluded from the Term 4 enrolment or fees.

  • Students who opt out of JC1 Term 4 and later re-enrol in JC2 will be charged the prevailing JC2 rate of $110 per lesson. Their JC1 rate of $100 per lesson will not carry over into JC2.

3. Class Materials & Online Access

• Lesson notes, practice booklets, and supplementary materials are provided only to active enrolled students.

• Access to the Online Learning Portal and recorded lessons is valid only during the student’s active enrolment period.

• Sharing, reproducing, or distributing centre materials, notes, or videos in any form is strictly prohibited.

4. 2026 Term Breakdown & Costs

JC 1 ($100 per lesson)

Fees remain fixed at $100/lesson until end of JC2 when you join in JC1

• Term 1 (26 Jan - 5 Apr): 9 Chargeable Lessons

• Term 2 (6 Apr - 28 Jun): 12 Chargeable Lessons

• Term 3 (29 Jun - 13 Sep): 11 Chargeable Lessons

• Term 4 (14 Sep - 30 Nov): 11 Chargeable Lessons

* Term fees include all revision lessons, exams and extra classes. Joining mid-term will be prorated.

JC 2 ($110 per lesson)

• Term 1 (5 Jan - 5 Apr): 12 Chargeable Lessons

• Term 2 (6 Apr - 28 Jun): 12 Chargeable Lessons

• Term 3 (29 Jun - 13 Sep): 11 Chargeable Lessons

• Term 4 (14 Sep - 10 Nov): 11 Chargeable Lessons

* Term fees include all revision lessons, exams and extra classes. Joining mid-term will be prorated.

1. Lesson Structure & Attendance

Each term is conducted according to the academic calendar set by Tim Gan Math, comprising regular weekly lessons. Students are strongly encouraged to attend all scheduled sessions to keep pace with the programme.

If a student misses a class, the lesson will not be refunded or rescheduled. However, the student will receive:

• Access to the lesson recording (where available);

• The corresponding lesson materials via the Online Learning Portal; and

• The option to attend another class covering the same topic within the same week, subject to seat availability.

2. Revision & Head-Start Programmes

Term fees may include special revision components such as Mid-Year, End-of-Year, or Pre-Exam Revision Programmes. Students who choose not to participate in these components will not receive recordings, booklets, or online access for those sessions.

The Y6 Head-Start Programme takes place in October and November of the Y5 academic year to prepare students for Y6 topics. Participation is strongly recommended as it establishes the foundation for the following year’s curriculum.

Students who skip any term and re-join in Y6 will be charged the Y6 rate applicable at the point of re-enrolment.

3. Class Materials & Online Access

Lesson notes, practice resources, and supplementary materials are provided only to active enrolled students.

Access to the Online Learning Portal and recorded lessons remains valid strictly during the period of active enrolment.

Sharing, reproducing, or distributing any centre materials—including notes, booklets, or videos—is strictly prohibited.

4. 2026 Term Breakdown & Costs

IB HL Y5 (Year 5) – $110 per lesson

Fees remain fixed at $110/lesson until the end of Y6 for students who join in Y5.

Term dates TBC

Term fees include all revision lessons, exams, and extra classes. Joining mid-term will be prorated.

IB HL Y6 (Year 6) – $120 per lesson

Term dates TBC

Term fees include all revision lessons, exams, and extra classes. Joining mid-term will be prorated.

1. Lesson Structure & Attendance

• Each term follows the academic calendar planned by Tim Gan Math, comprising regular weekly lessons.

• Students are encouraged to attend all scheduled lessons to keep up with the course progression.

• If a student misses a class, the lesson will not be refunded or rescheduled, but the student will receive:

  • Access to the lesson recording;

  • The corresponding lesson materials via the Online Learning Portal; and

  • The option to attend another class covering the same topic within the same week, subject to seat availability.

2. Secondary/IP Students – Holiday Travel

• During the June school holidays, Tim Gan Math will conduct 1–2 regular lessons, as well as two (2) weeks of Mid-Year Examination, which includes paper setting, marking, assessment, and review of examination papers.

• During the November/December school holidays, Tim Gan Math will conduct optional revision lessons for Secondary and IP students.

• Attendance for June holiday lessons, Mid-Year Examinations, and November/December holiday revision lessons is encouraged but not compulsory.

• If a student will be travelling or unavailable during the June or November/December school holidays, parents are kindly requested to inform us at least two (2) weeks in advance.

• This advance notice allows us to plan lessons and assessments effectively, make appropriate academic arrangements, and ensure the student is supported in catching up so that steady learning progress is maintained.

• During the March and September holiday weeks, regular lessons will continue as usual, and standard lesson terms and fees apply.

3. Class Materials & Online Access

• Lesson notes, practice booklets, and supplementary materials are provided only to active enrolled students.

• Access to the Online Learning Portal and recorded lessons is valid only during the student’s active enrolment period.

• Sharing, reproducing, or distributing centre materials, notes, or videos in any form is strictly prohibited.