Terms and Conditions

Effective Date: 18 December 2020

These terms and conditions apply to Services provided by Tim Gan Education Pte. Ltd. with UEN 202040503G (hereinafter “TGE” or “we” or “us”).

You may contact us at contact@timganmath.edu.sg.

These terms and conditions apply to the sale of any Online Course on our website. Please read these terms and conditions carefully before purchasing an Online Course.

If there is any conflict between these terms and conditions and any Course/Community Specific Terms and Conditions that might apply to a specific Online Course, the conflict shall be resolved by applying the following order of priority:

  1. Course/Community Specific Terms and Conditions;
  2. These Standard Terms and Conditions for the Purchase of Online Courses.

You consent to these Terms and Conditions (“T&C”) by accessing, visiting, browsing, using, or attempting to interact with or use any part of this Site. You agree you have read and agree to be bound by these T&C. If you do not agree to be bound by these T&C, do not access or use any part of this Site. TGE reserves the right, with or without notice, to make changes to this Agreement. Continued use of any part of this website constitutes your acceptance of any such changes.

1. Purchasing an Online Course

To purchase an Online Course, you must provide the required information and pay the specified amount. You must ensure that all information provided is complete and accurate. When you place an order for an Online Course, you are offering to purchase that Online Course under these T&C.

A legally binding agreement shall only come into existence once:

(a) TGE has accepted your offer to purchase an Online Course by sending you an order confirmation email which will provide you with a link to access the Online Course, along with login details (if applicable); and
(b) TGE has received from you (or on your behalf) the entire Course Fee in cleared funds.

The T&C, together with your purchase offer and the order confirmation email, constitute the entire agreement between us (the “Contract”) and supersede and replace any other terms and conditions previously published by us and any other understanding, undertaking, representation, warranty, arrangement, promise, or statement of any nature whatsoever made by us to you, whether oral, written, or otherwise, relating to the subject matter of the Online Terms. You acknowledge that you have not relied on any understanding, undertaking, representation, warranty, arrangement, promise, or statement made or given by us or on our behalf, which is not set out in the Contract.

You must check the details on the order confirmation email when you receive it. If there are any errors, please contact us immediately at contact@timganmath.edu.sg.

We reserve the right, in our sole and absolute discretion and without the need to give a reason, to refuse to accept an offer to purchase one or more Online Courses. In such circumstances, no contract will arise and we will return any payment accompanying your purchase offer.

Before a Contract comes into existence between you and us, we reserve the right to increase or decrease the advertised Course Fee for an Online Course and/or to amend any of the information contained in the Online Course description. We also reserve the right to withdraw at any time Online Courses advertised for sale on our website and/or in any marketing campaigns.

2. Payment

The Course Fee for any Online Course at any given time and any additional delivery charges payable in relation to the delivery of Course Materials, if applicable, will be displayed on the Website.

All amounts are payable in Singapore Dollars. Any currency conversion costs or other charges incurred in making a payment shall be borne by you and shall not be deductible from the amounts due to TGE.

3. Cancellation and Refund Policy

TGE may cancel any Online Course at any time prior to its scheduled termination date. If TGE cancels an Online Course prior to its scheduled termination date, you will be entitled to a pro-rata refund of the Course Fee. TGE will refund the relevant portion of the Course Fee to you via your original method of payment within 28 days of giving notice to you of such cancellation.

TGE provides a Free Mini-Course access for 30 days, and there is no requirement for a credit card registration for this Free Mini-Course access. All sales of the Online Courses on the Website once made are final and are non-refundable. Please contact contact@timganmath.edu.sg should you have any further queries.

4. Online Course Content and Access Terms

Upon receipt of an order confirmation email from TGE, you will be notified of when you will have access to the Online Course purchased and for the length of time such access will be made available to you unless any such Online Course is removed.

The receipt of an Online Course is personal to you and, unless otherwise agreed by TGE, you may not share or transfer your rights to access the Online Course or provide an Online Course to any other person.

You may incur charges to your internet service provider while you are accessing and/or downloading the Course Materials and Online Course. Charges may also be payable to third parties for the use of the software necessary to access and/or download the Course Materials. You are responsible for paying any such charges.

You acknowledge that TGE operates a zero-tolerance policy in relation to inappropriate behavior of students. In particular, abusive or violent behavior directed at TGE staff or other students and unfair or dishonest practices will not be tolerated under any circumstances. This includes, but is not limited to, online behavior in the Communities and any Comment section in the Online Course. TGE may, in its reasonable discretion and without liability or an obligation to refund any Course Fee, refuse to supply any Online Course to any student who engages in inappropriate behavior.

We reserve the right to monitor IP addresses that are used to access the Course Materials and, if a student is found to be in contravention of the access rules, we may terminate a student’s access to the Online Course and the Course Material. In such circumstances, no refund will be given.

5. Modifications and Addition of Content to Online Courses and Technology Enhancements

From time to time, TGE may make modifications or enhancements to the Online Courses. You will have access to such changes at no additional charge only to the extent that such changes relate to the Online Course purchased by you.

6. Technical Support and Access

If you are unable to access an Online Course, TGE will use reasonable endeavors to provide a solution where TGE has direct control over the system, software, or settings involved. If the issue lies with your hardware, systems, software, or settings thereof, TGE may, in its discretion, provide assistance to you to help you resolve the issue but we cannot guarantee that any assistance provided will resolve your issue.

You accept and acknowledge that periods of downtime may be required in respect of the information technology infrastructure connected to the Website and that technical assistance may not be available during such periods of downtime. Further, you accept that you will not have a claim for breach of contract or otherwise in respect of such periods of unavailability.

TGE will use reasonable endeavors to make the Online Course available but cannot guarantee uninterrupted, timely, or error-free availability or that defects will be corrected. TGE reserves the right to suspend access to the Website for the purpose of scheduled or emergency maintenance, repairs, or upgrades to improve the performance or functionality of the Website.

You also accept and acknowledge that TGE cannot be held responsible for any delay or disruptions to your access to the Online Course as a result of such suspension or any of the following:

(a) the operation of the internet and the world wide web, including but not limited to viruses;
(b) any firewall restrictions that have been placed on your network or the computer you are using to access the Online Course;
(c) failures of telecommunications links and equipment; or
(d) updated browser issues.

7. Warranties

TGE will provide the Course Materials in accordance with the Online Course description, which is set out on the Website.

TGE expects you to take reasonable care to verify that the Online Course and Course Materials in question will meet your needs. TGE does not make any commitment to you that you will obtain any particular result from your use of the Online Course or Course Materials or that you will obtain any particular qualification on completion of the Online Course (unless otherwise stated on the Website).

TGE does not make any representation, guarantee, or commitment to you that the Online Course or Course Materials will be completely error-free. In the event you have found an error, please post on the ‘Feedback’ topic in our Community forums or contact us at support@timganmath.edu.sg. Henceforth, we will review the relevant part of our content and make necessary changes to improve our product.

TGE does not make any commitment that the Online Course or Course Materials will be compatible with or operate with your software or hardware.

All representations, warranties, terms, and commitments not expressly set out in the T&C (whether implied by law, conduct, statute, or otherwise) are hereby excluded to the maximum extent permissible by law.

8. Limitation of Liability

The exclusions and limitations of liability contained in the Online Terms do not apply to a party’s liability: (i) for fraud or willful default; (ii) for death or personal injury caused by its negligence; or (iii) where such limitation or exclusion cannot lawfully be excluded.

Except as set out in the Online Terms, TGE shall not be responsible for losses that result from its failure to comply with the Online Terms including, but not limited to, losses that fall into the following categories:

(a) indirect or consequential losses;
(b) loss of income or revenue;
(c) loss of business;
(d) loss of anticipated savings; or
(e) loss or corruption

9. User Responsibilities

You agree to: (a) Use the Online Courses and Course Materials in a manner consistent with all applicable laws and regulations. (b) Not use the Online Courses or Course Materials to upload, post, email, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable. (c) Not engage in any activity that interferes with or disrupts the services (or the servers and networks which are connected to the services). (d) Not reproduce, duplicate, copy, sell, trade, resell, or exploit for any commercial purposes, any portion of the Online Course, use of the Online Course, or access to the Online Course.

10. Indemnification

You agree to indemnify, defend, and hold harmless TGE, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these T&C or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Online Courses using your account.

11. Governing Law and Dispute Resolution

Any disputes arising out of or in connection with these T&C, including any questions regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in Singapore, in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The tribunal shall consist of one arbitrator.

12. Entire Agreement

These T&C, along with the order confirmation email and any other policies incorporated by reference, constitute the entire agreement between you and TGE regarding the use of the Online Courses and Course Materials and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and TGE with respect to the Online Courses and Course Materials.

13. Contact Information

For any questions about these T&C, please contact us at contact@timganmath.edu.sg.